Shipping policy

Shipping Policy

Thank you for shopping with Sebocalm! We strive to ensure that your order reaches you as quickly and safely as possible. Please review our shipping policy below:

  • Products are available online to U.S. customers only.

  • Each order will be shipped to one address only and cannot split ship products.

  • Shipping dates and Delivery times are estimated and not guaranteed.

  • Products are NOT available for California (CA) Residence.

Processing Time:

  • Orders are typically processed within 1-2 business days (Monday-Friday). Orders placed on weekends or holidays will be processed the next business day.

Shipping Rates:

  • We offer free standard shipping on all orders within the U.S.

  • Expedited shipping options may be available at checkout for an additional fee.

Delivery Times:

  • Standard Shipping: 3-7 business days

  • Expedited Shipping: 2-3 business days

  • Please note that delivery times may vary depending on your location and weather conditions.

Order Tracking:

  • Once your order has shipped, you will receive an email with tracking information so you can monitor your package's journey.

International Shipping:

  • Currently, we offer shipping only within the U.S. For international orders, please contact us directly for more details.

Missing or Damaged Packages:

  • If your package is lost or damaged during transit, please contact our customer service team at support@sebocalm.com. We’ll work with you to resolve the issue promptly.

Address Accuracy:

  • Please double-check your shipping address before completing your order. We are not responsible for delays or lost packages due to incorrect address information.

If you have any questions or need assistance, feel free to reach out to our customer support team. We’re here to help!